Your health are our priority
01
In all the hotels we have activated our COVID FREE protocol, which includes the redesign of the cleaning and hygiene procedures in order to protect, care for and guarantee the safety of all: guests, suppliers and our hotel staff.
02
We have increased the disinfection of rooms as well as the frequency of cleaning in public areas (including doorknobs, elevator buttons and any other surface or object that is within everyone's reach).
. All room keys will be disinfected before use.
. Use of specific disinfectants for cleaning all surfaces in the room.
. The ventilation of the rooms is being maximized.
. The rotation of rooms has been increased, trying to keep each room empty for some days between each clients stay.
. Cleaning or maintenance services will be carried out when all of the guest are outside the room.
. Decorative items and stationery in rooms will be removed.
03
Common areas
. Our receptions have been modified with protective screens and signage on the ground to guarantee compliance with the safety distance.
. The maximum capacity of the elevators will be adjusted to guarantee the safety distance.
. Temporary removal of furniture and decorative objects that prevent compliance with the minimum distances.
. Customers who request it will have gloves, mask and thermometer at their disposal.
. All cleaning products comply with sanitary guarantees against viruses.
. The capacity in the common areas has been reduced to avoid crowds.
. For those guests that want go to the fitness room, it will be necessary to make a prior reservation.
. Express check-out
. Our staff receive continuous training to apply and update security measures.
FREQUENT QUESTIONS
- @Is it safe to stay at La Casa de Antonio Rooms? We have reinforced all the cleaning and disinfection protocols in rooms and common areas of our establishments according to the recommendations of the health authorities, but we have also added our own measures. All our staff and suppliers receive permanent training and we carry out periodic audits to guarantee your safety.
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@How does La Casa de Antonio Rooms guarantee the cleanliness of its facilities? We have reinforced all the cleaning and disinfection protocols in rooms and common areas of our establishments according to the recommendations of the health authorities, but we have also added our own measures.
All our staff and suppliers receive permanent training and we carry out periodic audits to guarantee your safety. -
@What happens if the hotel remains closed?
You can choose between receiving a full refund or a bonus redeemable until February 2021.
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@What happens if the hotel is open, but i cannot make my trip due to force majeure?
Do not worry, we are at your disposal to help you. Do not hesitate to write to the hotel so that we can review your reservation. We are aware that we are in an extraordinary situation and that there are external causes that may affect your travel plans.
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@Can i make my reservation now and cancel later for free?
Yes! Remember that our COVID 19 Flexible Rates allow you to cancel your reservation for free before your arrival day for reasons of force majeure in your country or ours.
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@When do the hotels open?
The date of reopening of our hotel will depend largely on what the authorities of our country establish. To find out if the hotel is open, check availability by clicking here. In all cases, the reopening dates may vary according to the authorities or our operations.